Financial statements

NOTE 9

Details of this heading in the balance sheet at 31 December 2019 and 2018 are as follows:

CURRENT LOANS AND RECEIVABLES (euros)	NOTES	31/12/18	31/12/17
RECEIVABLES
CUSTOMERS
Customers, invoices pending collection		4.945.023	4.849.201
Customers, non-payments		2.961.741	3.341.957
TOTAL GROSS		7.906.764	8.191.157
PROVISIONS		(-)2.996.701	(-)3.042.903
NET TOTAL CUSTOMERS		4.910.063	5.148.254

OPERATORS
Operators, invoices pending collection		29.468.786	35.382.967
TOTAL GROSS		29.468.786	35.382.967
PROVISIONS		(-)18.474	(-)18.057
NET TOTAL OPERATORS		29.450.312	35.364.911

GOVERNMENT OF ANDORRA	(Note 16)
Deferred tax assets		871.451	243.235
Other Government of Andorra		188	331.464
TOTAL		871.639	574.698

OTHER RECEIVABLES
Advances to employees		2.889	1.969
Sundry receivables, invoices pending collection		392.641	663.428
TOTAL GROSS		395.531	665.417
PROVISIONS		(-)345.396	(-)360.219
TOTAL NET OTHER RECEIVABLES		50.135	305.198

TOTAL NET RECEIVABLES		35.282.149	41.393.061

The movements in impairment provisions during the year were as follows:

(Amount in euros)	Balance at 01/01/2019	Allocations	Reversions	Applications	Balance at 31/12/2019
Provisions for impaiment losses	-3.421.179	-7.601	54.512	13.697	-3.360.571