Andorra Telecom’s investments are clearly focused on improving the customer experience and the benefits of the products and services offered to them.
Mobile telephony has been one of the main sources of activity, in order to improve both the network’s capacity and scope and the possibilities for users.  4G/LTE has been consolidated, with radio stations with a capacity of up to 1Gbps. The network is now made up of a total of 66 2G stations, 114 3G stations and 95 4G ones. Each of the technological leaps derived from the new generations of mobile telephony has allowed an exponential increase in speed from 284 Kbps download (2G) up to 1 Gbps (4G). Coverage ranges from 97.2% of the 4G population to 99.2% of the 2G population.

At the same time, we’ve modernised the mobile prepaid service with the implementation of the so-called OCS (Online Charging System), which allows for more modes and consumption controls as well as incorporating prepaid customers into 4G.
2019 also saw the launch of the new fibre optic television project. Changing all Andorra Telecom service customers’ decoders, incorporating a new omnidirectional Bluetooth remote control and changing to a more intuitive and friendly platform have meant a qualitative leap in the user experience. The new model includes new features such as start-over, enhanced on-demand content or the incorporation of a 4K channel, used mainly for television broadcasts.
Digital Terrestrial Television (DTT) has also been the target of efforts throughout 2019. Throughout the month of October and spread over eight different phases, the frequency of four channels on the grid was changed throughout the country. This change, which emanates from the International Telecommunication Union (ITU)’s regulations, is known as the second digital dividend. The change means DTT users need to adjust their collective antenna, or retune the channels in the case of single-family homes.
Companies’ connectivity has also been the focus of work, with a commitment to the Virtual Switchboard product, an advanced solution for communications with integrated landline phoning, mobile phoning and internet access, and with new terminals and new functionalities. Customers’ needs and opinions have been taken into account in defining the features. The La Massana data centre has also been strengthened, with its facilities and infrastructure modernised, and the transfer of customers previously installed in Arans has begun.
The company has also continued its efforts to reduce the visual impact of its equipment. The place chosen in 2019 was the town of Escàs in Massa, with 1,300 metres of fibre optic cable being laid underground 48 telephone poles removed. This work will also simplify maintenance and prevent potential service stoppages as a result of trees falling on the lines.
Andorra Telecom deployed the smart devices network in every parish in 2019, with a total of 22 antennas distributed throughout the territory. The so-called Internet of Things (IoT) technology is ideal for long-distance connections at a low cost with devices that do not use mains power.
The network offers many possibilities to administrations for the smart management of cities with many devices integrated onto the same platform. It also brings new opportunities for companies, as real-time remote monitoring of devices enables the optimisation of resources, increasing competitiveness and gaining efficiency.

The deployment is conducted in partnership with Everynet, an international company specialising in the operation of networks and solutions of the so-called Internet of Things (IoT).

Andorra Telecom is part of the LoRa Alliance™ association, which brings together more than 500 international companies and aims to promote the deployment of IoT solutions, especially the LoRaWan standard, chosen in Andorra.