In an effort to further promote usability and simplicity in the use of the solution, we’ve incorporated new features such as the extension status indicator, which makes it possible to know if a user is talking on the phone and whether they can answer calls; or the call centre, which makes it possible to manage multiple incoming numbers from the same terminal, generate outgoing calls by identifying with the business or department number, or set up a professional queue management with standby music and phrases. We’ve also renewed and expanded the range of terminals, focusing on devices from one of the main players in the sector, the manufacturer Yealink. These terminals stand out for their quality, reliability, ease of use and compatibility with our service platform.
During 2019 Andorra Telecom consolidated its cloud services with the acquisition of various customers, both public and private. The most frequently-demanded services are:
The transfer of customers located in the Arans Data Centre to the new infrastructure in La Massana was slated to begin in 2019. The La Massana facilities offer many more benefits in terms of security and redundancy of services, as well as providing a better business continuity service for the companies housed there.
Via the Internet of Things (IoT in its acronym), smart sensors allow companies to manage connected devices remotely. This option allows for cost optimisation, improved user experience, and automation of business processes. Andorra Telecom has designed three solutions to respond to customer needs. Air quality control makes it possible to monitor enclosed spaces in order to ensure a pleasant and healthy work environment. Temperature and humidity analysis is also applied indoors with the similar aim of ensuring the well-being of employees. Lastly, level measurement allows remote checking of information on the volume of diesel, water or any type of liquid inside a tank. The service includes the design and custom implementation of the project, with real-time viewing of sensor information, storage, report generation and alarms to optimise available resources. Andorra Telecom’s tailor-made solution includes planning, choosing the most suitable network (2G, 3G, 4G or LoRa), selecting and installing sensors and access to the multi-user management platform.
The Fleet Management service is a solution for connected devices or the Internet of Things designed to manage a company's vehicle fleet and monitor it in real time. This service allows the user to control the location of each vehicle via GPS on a map, collect historical data to analyse behaviour and generate alerts, define routes, plan maintenance and view real-time vehicle status. To give a new impetus to this product, which has been on the market since 2015, Andorra Telecom has launched a project to evolve/replace the current platform in order to ensure that the solution remains competitive and is continuously improved. This new platform will be available throughout the first quarter of 2020.
SMS services remain an important tool that is difficult to replace with other messaging solutions, for a variety of reasons:
Andorra Telecom has two types of solutions. The direct SMS service is a solution aimed at companies that allows short SMS messages to be sent individually or in groups to report an important event, a commercial message or any type of notification easily via a web platform. The premium SMS service is a service that allows income to be generated by receiving SMS at an additional cost, and is widely used as a tool for collecting donations or contributions using its solidarity SMS mode. 2,250,200 SMS messages were sent via this service in 2019.
Andorra Telecom provides its users with the Andorra Telephone directory - Yellow pages, the most complete and updated directory of companies in the Principality of Andorra. The guide had a circulation of 30,000 copies in 2019. Companies can advertise by having advertisements published that are classified alphabetically according to commercial activities. All the businesses in the Guide are included in the national information service 111, a telephone number where the details of the advertised companies can be consulted. The directory is also available in digital format on the laguia.ad website where users can also consult companies and individuals. The national information service 111 receives more than 250,000 calls a year.
