Andorra Telecom winds down its involvement with the Spanish telecommunications company Avatel & Wikiker Telecom with the sale of its shares to Avant Telecom & Urbotic, the other partner of the company for an amount of 32 million euros. The transaction entails a capital gain of 16 million euros for the Andorran operator.
In November 2017, Andorra Telecom acquired 37% of the shares of Avatel & Wikiker Telecom, a company with a strong presence on the Costa del Sol (Malaga), the Costa Blanca (Alicante) and the area around Gibraltar (Cádiz) for an amount of 16 million euros.
The company, based in Malaga, has experienced very significant growth in the last two years thanks to the purchase of several local operators such as Flexicable or TV Horadada. These transactions not only allow the number of customers to increase exponentially, which happened in this period, from 22,000 to 100,000, but also allow it to expand into other Spanish provinces.
The Minister of Territorial Planning and Chairperson of the Board of Directors of Andorra Telecom, Jordi Torres, highlighted in the announcement of the transaction that Avant's offer to recover 100% of the shares means the opportunity to obtain “a significant capital gain, doubling the capital initially invested in just two years”.
The Espic contact centre, which provides customer service for companies in Andorra and abroad, is celebrating four years of operation. 2019 ended with a turnover of 1.1 million euros, after handling 80,000 calls every month. From customer satisfaction surveys held throughout 2019 we have obtained a rating of 8.6 out of 10 from those customers using the most common services.
In 2016 Andorra Telecom and the Spanish company Medios y Servicios Telemáticos (MST) established Espic, which is located in Edifici Els Arcs in La Massana. The team is made up of some 50 employees capable of serving the public in six languages: Catalan, Spanish, French, English, Portuguese and Italian. The Andorra contact centre specialises in receiving calls and provides a high level of quality based on the C3 standard. Altogether this year the Andorra contact centre provided its services to a total of 13 companies from a variety of sectors, including the Government of Andorra.